- The report provides market
analysis, information and insights into branch network development in a
multi-channel world
- Provides a global snapshot on
branch banking in a multi-channel world
- Comprehensive analysis of next
generation banking models
- Analysis of changing regulation
and its impact on branch banking
- Detailed analysis of changing
consumer preferences and impacts on branch banking
- Best practice case studies
Executive summary
As the costs of branch banking
increased in the 80s and 90s, banks attempted to reduce costs by reliance on
centers, mobile and online channels to lower costs and improve service. The
digitization of banks has made transactions more convenient, but the need for human
interaction will prompt branch banking’s evolution. Retail branches remain the
core banking channel, though the advancement of technology and associated
changes in consumer behavior has led to the growth of alternative channels for
transactions.
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Over the last two decades, new
delivery channels such as ATMs, call centers, online banking and mobile banking
have become formidable substitutes for bricks-and-mortar banking. Banking
customers are using a mix of delivery channels to fulfill their banking needs.
Increasing internet and mobile penetration has led to the growth of online and
mobile banking channels, leading to the reduction of local branches. Despite
the decline of bank branches in some key developed countries, some growth is
expected from new market entrants who are aggressively increasing their
networks.
A number of branches appeared in
emerging economies to provide basic banking facilities to rural populations. In
March 2013, the Finance Minister of India inaugurated 300 new branches in a
single day in rural India. Some growth is expected from retailers such as
Wal-Mart who have acquired banking licenses in several nations. Given the
choice, customers will usually pass automated devices and queue for a human
teller. Human customer service offers a convenient mode of transaction while
also being capable of more complex tasks. Customers and banks typically
acknowledge that some of the basic transactions, including credit application
and financial advice, still require a branch visit.
Scope
- This report provides a
comprehensive analysis of branch network development in a multi-channel
world
- It provides detailed analysis
on banking channel evolution by products and services
- It outlines the impact of
current regulatory changes on branch banking
- It provides an insight into
next generation banking models
- It assesses the impact of
changing consumer behavior and technological advancement on branch banking
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Key highlights
- Branches still have the largest
share in sales of products and services
- Developing countries still hold
potential for bank branch network expansion
- Mobile banking is an important
channel for the unbanked
- Banks are investing in customer
analytics and CRM technologies to improve customer/bank relationships
- Banks are revamping branches to
increase traffic and cross-sell products and services
- Assisted self-service branches
to emerge as the most popular branch banking model in the future
- Branches in developed markets
are becoming increasingly digitized
Reasons to buy
- Gain an understanding of branch
banking best practice
- Learn about the most effective
branch banking business models
- Gain insights into current and
future strategies in branch banking
- Find out more on key emerging
branch banking models
- Gain insight into emerging
trends and opportunities in the branch banking sector
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